Sales management Essay Example | Topics and Well Written Essays - 1500 words

Sales management - Essay Example Before the sales representatives go to the field, they have to acknowledge the approaches they can use to deal with different consumers. The electronic business should invest in regular training to make the workers familiar with the products offered by the company. Training is also vital because it enables the sales representatives to acknowledge the sales policies and processes. Some consumers are very rude. Consequently, failure to handle them makes sales representative appear rude. This may result into poor relationship between customers and worker. Moreover, it can make the firm to lose many consumers leading to low sales. The sales representatives should be trained on how to ignore rude customers. For example, customers may complain about things that do not involve the sales persons such as business policy or the prices of items. Workers should let the customers complain without responding to their complaints and express their regrets for any inconvenience later. Workers should receive sufficient training on approaches to address the polite customers to maintain good relationships with such customers (Overell 2003). Managers should equally stimulate consumers to be cooperative and committed to their work. They should set strategies for motivating the workers after seeking their opinions. Some of the common ways of inspiring the workers entail compensating and rewarding them. Managers should reward the workers by recognizing their efforts. This may entail praising them before other sales representatives or increasing their pay. Moreover, the managers should compensate the sales representatives who work extra time. For instance, some customers may set appointment times that are outside the usual working hours. Such workers who work beyond the working hours should be compensated by increasing their pay or other forms of compensation. Praising the workers and compensating them will increase the level of commitment and cooperation in the work places. Additional ly, the motivated workers will stop missing the scheduled appointments (Susan 2004 13). The managers need to create and maintain good relationships with the sales representatives. The relationship between workers and their leaders in the work places determines the communication between customers and workers. Good relationship may be created by involving the sales representatives in the decision-making process. This will make the personnel feel appreciated and contented consequently enhancing their productivity. The managers should also treat the sales representatives with courtesy and always acknowledge their presence and contribution. The managers should also comment on the work in private whenever it needs improvement (Garg & Rastogi 2006 577). Question 2 Globalised trade, high foreign investment and increase in cross-border transactions are putting a lot of pressure on businesses. This has forced businesses to devise innovative measures to allow them continue marketing their prod ucts and services. These measures include maintaining good and close relationship between the business and customers. This is difficult in the competitive environment because customers demand more choices than before. Consequently, for a business to meet customer demands and improve loyalty, it needs to access accurate and current customer information. This is possible with the application of the internet that is an ultimate communication tool. Using the internet can support businesses in maintaining customer loyalty because

Enzyme Catalysis Essay Example for Free

Enzyme Catalysis Essay Enzymes catalyze nearly all biochemical reactions in living cells (Hein, Best, Pattison, and Arena, 2005). As a catalyst, they regulate the chemical reactions by lowering the needed activation energy (Sackheim and Lehman, 1998). Catalysts facilitate chemical reaction but are not consumed, thus, can be used all over again. This function of enzymes is directly dependent on their three-dimensional structures and on the variables that affect their stereochemistry. It was believed that all enzymes are protein in nature but several findings showed that certain ribonucleic acids (RNAs) have enzymatic function (Hein et. al. , 2005). A typical organism has a thousand of biological simple or conjugated enzymes. A simple enzyme is made up of amino acid units while a conjugated one has both protein and non-protein parts that are called apoenzyme and coenzyme respectively (Hein et. al. , 2005). The substrate or substance by which the enzyme will act upon binds at the enzyme’s active site. This active site is about 1-5% of the total surface area of the enzyme (Hein et. al. , 2005). Catalysis follows that is usually describe as formation of enzyme (E) and substrate (S) complex, then, E-S complex decomposes to yield the product and the enzyme. Enzyme-catalyzed reactions are affected by several factors. This may be due to the variables effect on the stereochemistry of the enzyme and kinetics consideration. For instance, temperature affects the rate of all chemical reactions. The higher the temperature, the faster the chemical reaction takes place. However, enzymes coagulate in higher temperatures while lower temperatures results to low reaction rate. Thus, a particular enzyme best functions at its optimum temperature (Sacheim and Lehman, 1998). Concentration on the other hand, favors faster rate of chemical reaction. An increase in substrate concentration, hence, leads to a faster reaction until to the point wherein the enzyme is saturated by substrate. Moreover, every enzyme has an optimum pH range where it can function best (Sackheim and Lehman, 1998). Slight pH changes affect the polarity of the amino acid backbone of the enzyme resulting to changes in its catalytic function. In this simulation experiment, the catalytic capability of a hypothetical enzyme at different environmental conditions was investigated. The effect of temperature, pH, and substrate concentration on its optimal catalytic function were taken into consideration. In addition, the optimal temperature and optimal pH of the hypothetical enzyme were also determined. Moreover, the relationship between the enzyme concentration and the reaction rate was also explored. Procedure The spectrophotometer equipment was used in the simulation experiment in order to measure the amount of the product formed by the enzymatic reaction. The spectrophotometer is equipped with wavelength of light adjustment within 300-700 nanometre range, and percent transmittance (T) or absorption (A) of light by the sample. In addition, six different substrates labeled from A to F and six different enzymes also labeled from A to F were provided. The wavelength setting for each substrate was indicated on the vial and the clock above the substrate vials were used in setting the wavelength selector and in taking the time of the reaction respectively. Temperature, pH scale, a pipette, and a cleaning button were also made available. The substrate A and the enzyme A were used all throughout the simulation experiment. Optimal PH Five milliliter of enzyme A was added to 25 mL of substrate A and the spectrophotometer was set at 430 nanometer wavelength. This was done for every sample for 2, 4, 6, 8, and 10 pH values. The absorption for each sample was measured within one minute and 25Â ° temperature. Then, the graphical representation of data was made by plotting pH values against absorption values. Optimal Temperature Five millilitre of enzyme A was added to 25 mL of substrate A. This was done for 10Â °, 20Â °, 30Â °, 40Â °, 50Â °, 60Â °, 70Â °, and 80Â ° temperature values. The spectrophotometer was set at 430 nanometre wavelength and each sample was maintained with pH 8 value. Also, one minute absorption reading was allotted for every sample. Then, the temperature values were plotted against absorption values. Reaction Rate At this part of the simulation experiment, two mixtures of substrate A were prepared. The first sample was prepared by adding 5 mL of enzyme A into 25 mL of substrate A while the other sample was made by adding 25 mL of subtrate A with 15 mL of enzyme A. The spectrophotometer was set at 430 nanometre wavelength and the absorption reading for each sample was done for every 10 seconds within 2 minutes. The pH of each sample was maintained at pH 8 value. Finally, the graphical representation of time and absorption was made for each sample.

The Power Of Knowledge :: essays research papers

A person’s feeling can be depicted by the way he or she draws their pictures. Superiority and inferiority can be shown by the way the artist makes a person or ship larger or smaller than another person or ship. This is shown in the Spanish picture where the French ships are on the coast of America. The French ships are small and the Native Americans appear to be larger. In another picture it shows a tribe of Native Americans gathered around each other in a village. The first picture shows the Spaniards belief that the French are inferior to the Native Americans and themselves. They depict this by drawing the Native Americans much larger than the French people and even their ships. The power of the Spaniards is proven when they combine forces with the Native Americans to annihilate the French in Florida. The Europeans believed power was about conquering people. They conquered people in the name of God and Christianity. If they could not convert them they would destroy them. Their only knowledge was of God and what he wanted them to do. The Native Americans believed power was in the tribe. The picture of the Native Americans showed how they all come together. They thought a close –knit society was the best way of life. They created villages where people lived close to each other. They had a number of different occupational groups in their society. The Native Americans knew how to use the land far better than the Europeans. The Native’s farmland was located around the village. That also showed the how tight their bonds were. Because they all worked together on the farm and all took home some of the profit. On the other hand, the Europeans tended to keep a distance from each other. They had no sense of community. They did this because they wanted more land to farm. The more land they farmed the more money they could make. The Europeans had no real idea of who their neighbors were they lived in isolation. The main difference is the The Power Of Knowledge :: essays research papers A person’s feeling can be depicted by the way he or she draws their pictures. Superiority and inferiority can be shown by the way the artist makes a person or ship larger or smaller than another person or ship. This is shown in the Spanish picture where the French ships are on the coast of America. The French ships are small and the Native Americans appear to be larger. In another picture it shows a tribe of Native Americans gathered around each other in a village. The first picture shows the Spaniards belief that the French are inferior to the Native Americans and themselves. They depict this by drawing the Native Americans much larger than the French people and even their ships. The power of the Spaniards is proven when they combine forces with the Native Americans to annihilate the French in Florida. The Europeans believed power was about conquering people. They conquered people in the name of God and Christianity. If they could not convert them they would destroy them. Their only knowledge was of God and what he wanted them to do. The Native Americans believed power was in the tribe. The picture of the Native Americans showed how they all come together. They thought a close –knit society was the best way of life. They created villages where people lived close to each other. They had a number of different occupational groups in their society. The Native Americans knew how to use the land far better than the Europeans. The Native’s farmland was located around the village. That also showed the how tight their bonds were. Because they all worked together on the farm and all took home some of the profit. On the other hand, the Europeans tended to keep a distance from each other. They had no sense of community. They did this because they wanted more land to farm. The more land they farmed the more money they could make. The Europeans had no real idea of who their neighbors were they lived in isolation. The main difference is the

Baptism :: essays research papers

Baptism is a religious ritual that some people choose to practice. Baptism is a belief that once done you start a new spiritual life. There ways to perform this ritual, which is considered sacred among the people that follow the religion of Christianity. Baptism has three processes. The first process is preparation. The second process is performing the Baptism. The last process is the conclusion of the baptism.   Ã‚  Ã‚  Ã‚  Ã‚  In order to perform a baptism, you have to prepare. The preacher has to see why the individual wants to commit their self to the Lord. Next, the individual has to inform the preacher why they want to give their self to the lord. Committing yourself to the lord is an important decision. Once the preacher agrees that the individual is true to their self and the Lord, the preacher sets aside a date for which the person shall be baptized.   Ã‚  Ã‚  Ã‚  Ã‚  Once the date is meet, the baptism proceeds. In order for a baptism to happen the individual must have on garments they won’t mind getting wet. Also, the preacher gives the individual white robs as a ceremonial garment ; the white garment must be worm over the person’s clothing. Once the garments are in place, the pastor then performs the baptism ceremony. The pastor first gives the individual a name of a saint, which the name shall be his example and protector. Next, the pastor dips water upon the individual’s head three times. The pastor then anoints the individual on the head, this practice symbolizes true love and peace. The individual then receives a taper to mark that he become a child of God.   Ã‚  Ã‚  Ã‚  Ã‚  Lastly, the conclusion of the baptism is performed. The pastor says a few words of inspiration to the individual or individuals that has been baptized. There is also a celebration to celebrate the rebirth of the newly reformed Christian.

How the Prologue in Romeo and Juliet Prepares the Audience for the Play Essay

The prologue to Shakespeare’s ‘Romeo and Juliet’ prepares the audience by making a short summary of the play so it gets the audience thinking about what the story is about. The prologue is a sonnet which is a 14 line poem, it is also known as an english, elizabethan sonnet which contains 3 quatrains and a rhyming couplet. A sonnet is usually a love poem and that is exactly what ‘Romeo and Juliet’ is about. The first quatrain of the sonnet is about the feud and conflict between the two families. Both of the families have the same status ‘ both alike in dignity’ but they seem to be holding a ‘grudge’ against each other, we aren’t told what causes the hate within the two houses but it is there and drags the households into fights this is particulaly shown in line 4 ‘where civil blood make civil hands unclean’ the word ‘blood’ is meaning that death and injuries occur due to the feud the families have. ‘Civil’ is meant to mean poliet or fair which is a bit ironic since there isn’t any politeness. The second quatrain is about the lovers, Romeo and Juliet, and their deaths. ‘From forth the fatal loins of these two foes’ this line is saying that the two household enemies have produced a pair of lovers, this is mainly emphasised in the phrase ‘ fatal loins’ this implies that these being in love is deadly and they are also involved with the feud of their parents. It also means that their fate has been decided and that death will be their destiny. The second line ‘A pair of star cross’d lovers take their life† this is implying that the stars which is meaning their destinies, since they believed that stars told their destiny like horoscopes, so being star cross’d lovers means that their destinies are entwined but they are also against each other due to the feud. The last line of the second quatrain ‘doth with their death bury their parents’ strife’ this shows that in order to end the feud the deaths of Romeo and Juliet seem to take affect on their parents. The next quatrain is about both love and hate. The first line ‘The fearful passage of their death-marked love’ this means that all the events that they go through will lead them them to their destinies of death. The second line says that their parents anger is something that isn’t easy to take away but in the next line ‘which but their children’s end, nought could remove’ this means that the only thing they can’t stop is their children’s death and it was caused by their hatred to one another. The last line ‘is now the two hours’ traffic of our stage’ this implies that the events that they have mentioned will now take place on the stage by the actors. The rhyming couplet is the last to lines of the sonnet. ‘The which, if you with patient ears attend, what here shall miss, our toil shall strive to mend.’ These two lines are now directed to the audience and that now they are going to show them the play if they are willing to stay. The phrase ‘patient ears attend’ show that because they are on a stage they don’t usually use scenery so you have to listen and use their imagination to help what is happening. In conclusion the prologue to Shakespeare’s ‘Romeo and Juliet’ prepare the audience for the play by mentioning the key facts to the play so they know what to expect when that particular event is being performed also it helps to explain the parts of the play which seem to be a mystery like the parents hatred, the audience would not know that the two families are meant to be sharing the same status just that there are two groups who don’t like each other. It also prepares the audience like a warning saying that death will occur in the play as well as love and hatred.

ICT & Teleworking essays

ICT & Teleworking essays Teleworking can benefit the individual in numerous ways. Working from home avoids both the high costs and stress often associated with commuting to work. It also allows a certain amount of comfort that cannot be achieved in an office environment, as you are working in your own native environment, the home. Teleworking gives more flexibility, especially in working hours, or working in other locales. For example, work can be done at night, or in smaller segments throughout the day, etc. or while travelling. However, there are also disadvantages to teleworking. Being at home, there are numerous possible distractions, especially normal house life, family, television, etc. These distractions, and absence of supervision, can hinder motivation; thus, the quality of work may deteriorate. The lack of a properly defined working environment can make it hard to escape from the home environment, and the boundaries between them become blurred. The lack of social interaction and support withdraw the teleworker from society, and essentially the second family of work colleagues. Additionally, the costs of resources, equipment, heating and lighting, etc. have to be paid at the workers expense. Teleworking primarily benefits the organisation financially. It cuts the cost of resources (equipment, power, etc.) and expensive property, a substantial cost of running a business, allowing it to be invested elsewhere. Because business is not dependent on location, there is a much larger recruitment area, as workers can be employed who live many miles, or even time zones, away. The lack of centralisation also means the organisation itself is more flexible and not reliant on one locale. On the other hand, because the workers are not centralised, it is hard to maintain quality of work or ensure that workers do not go off on a tangent. The lack of supervision can decrease motivation, affecti ...

Umberto Boccionis Futuristic essays

Umberto Boccionis Futuristic essays The creative engine of Italy was running low on fuel at the end of the 19th century. The Italians seemed to be still holding on to the pompous arrogance of the times and indulging in self-involvement. There was no other country at this time that was so subjected to the past, paralysed by lack of distinctive ideas, and deprived of a unique cultural identity1. The Italian public was fine with protecting tradition, and following naturalistic formulae and absolutely refused to notice the changes in art, literature, and drama. By the early 1900s technological inventions were becoming a crucial part of everyday life. Electric lighting, domestic appliances, and communications media were publicly known items that reinforced the sense of the impending future. Little did people know, that this integration between man and machine was the inspiration for futurism, which rumbled into the early 20th century. In 1909, when futurism was introduced to Italy, it was greeted with hesitation. Fu turism rejected all the splendor and decadence of Italys cultural past, in favor of new advances in science and technology. It enthusiastically embraced the concept of change as a fundamental aspect of its activities and ideology2. It was affected by the possibilities that new technology could bring, and the perception of modern city life. The futurists vision unfortunately upset many of the Italian public. Even though the public was eventually introduced to technology, many of them at that time could not understand the vision of these lovers of machines. Many of the manifestos, which discarded conventional morality and traditional values that were regarded as timid, nostalgic and sentimental, were not accepted with loving arms3. The readings of Futuristic poetry often ended in riots with several members of the audience in the hospital, and several Futurists ending up in jail. Umberto Boccioni was one of the Futurists that ended...